Privacy Policy — okbbet Philippines

1. Introduction

1.1 This Privacy Policy ("Policy") describes how okbbet ("okbbet," "we," "us," "our") collects, uses, stores, shares, and protects the personal information of players and visitors ("you," "your") who access or use the okbbet platform at okbbet.app.

1.2 okbbet is committed to protecting the privacy and personal data of all users in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC).

1.3 By registering an account, accessing the Platform, or otherwise providing your personal information to okbbet, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

1.4 This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

2. Data Controller

2.1 For the purposes of applicable data protection law, okbbet is the data controller responsible for your personal information collected through the Platform.

2.2 If you have any questions about how okbbet processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer at: [email protected]

3. Data We Collect

3.1 okbbet collects the following categories of personal data:

3.1 Identity & Registration Data

• Full legal name
• Date of birth (for age verification — you must be 21 or older)
• Gender
• Username and password (stored in encrypted form)
• Government-issued identification documents (for KYC verification)

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (city, province, postal code)

3.3 Financial Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank) where applicable
• Transaction history (deposits, withdrawals, wagers)

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited and features used within the Platform
• Game history and betting patterns
• Referral source and marketing attribution data

3.5 Communications Data

• Records of your correspondence with our customer support team
• Live chat transcripts
• Feedback and survey responses

4. How We Collect Data

4.1 okbbet collects your personal data through the following means:

• Direct provision: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting our support team.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and risk signals from payment processors; and publicly available information used for compliance screening.
• Referral partners: Where you arrive at the Platform via an affiliate or referral link, we may receive limited data from that partner to attribute your registration correctly.

5. How We Use Your Data

5.1 okbbet uses your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact, and login data
Age and identity verification (KYC)	Identity data, government ID documents
Processing deposits and withdrawals	Financial data, identity data
Providing customer support	Contact data, communications data
Fraud prevention and security monitoring	Technical data, financial data, usage data
Anti-money laundering (AML) compliance	Identity data, financial data, transaction history
Responsible gaming monitoring	Usage data, game history, betting patterns
Platform improvement and analytics	Technical data, usage data (aggregated)
Sending service notifications	Contact data
Marketing communications (with consent)	Contact data, usage data

5.2 okbbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

5.3 You may opt out of marketing communications at any time by contacting our support team or using the unsubscribe mechanism included in any marketing email we send you. Opting out of marketing will not affect your ability to use the Platform.

6. Legal Basis for Processing

6.1 okbbet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations, tax reporting requirements, and regulatory directives.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

7. Data Sharing & Disclosure

7.1 okbbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers: Third-party services used to verify your age and identity in compliance with regulatory requirements.
• Game providers: Software providers such as JILI Games, who supply the games available on the Platform and may receive limited technical data necessary to deliver their services.
• IT and infrastructure providers: Cloud hosting, security, and analytics service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory directive, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and law enforcement agencies.
• Professional advisers: Lawyers, auditors, and accountants, subject to professional confidentiality obligations.

7.2 Where okbbet engages third-party data processors, we ensure that appropriate data processing agreements are in place requiring those processors to handle your data securely and only for the specified purpose.

8. Cookies & Tracking Technologies

8.1 okbbet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

8.2 We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and login state to improve your experience.
• Analytics cookies: Collect aggregated, anonymized data about how players use the Platform to help us identify improvements. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotions and measure the effectiveness of our marketing campaigns. Used only with your consent.

8.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

9. Data Retention

9.1 okbbet retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations.

9.2 The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and KYC regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Communications data: Retained for two (2) years from the date of the communication.
• Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which it may be retained in anonymized, aggregated form indefinitely.

9.3 Where retention is required beyond these periods by a specific legal obligation, court order, or ongoing investigation, okbbet will retain the relevant data until that obligation is fulfilled.

10. Data Security

10.1 okbbet implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction, including:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including passwords and financial information;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, okbbet will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03.

10.3 While okbbet takes all reasonable steps to protect your data, no method of transmission over the internet is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

11. Your Data Subject Rights

11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by okbbet:

• Right to be informed: The right to know what personal data we collect, how we use it, and with whom we share it — as set out in this Policy.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data rights have been violated.

11.2 To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

12. Children's Privacy

12.1 The okbbet Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.

12.2 If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account.

12.3 If you believe that a minor has registered on the Platform, please contact us immediately at [email protected].

13. Responsible Gaming & Data

13.1 okbbet uses certain personal data — including your game history, session duration, deposit frequency, and betting patterns — to monitor for signs of problem gambling and to support our responsible gaming obligations.

13.2 This processing is carried out in your interest and in the interest of player protection. Where our responsible gaming monitoring identifies a player who may be at risk, we may use your contact data to reach out with support resources or to apply account restrictions.

13.3 Self-exclusion data is retained for the full duration of any exclusion period and for a minimum of five (5) years thereafter to prevent re-registration during an active exclusion. For more information, please visit our Responsible Gaming page.

14. Changes to This Policy

14.1 okbbet reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least seven (7) days before taking effect, where practicable.

14.2 The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how we protect your data.

14.3 Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms.

15. Contact & Complaints

15.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or the way okbbet handles your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• Response Time: Within 5 minutes via live chat; within 2 business days via email

15.2 We take all privacy complaints seriously and will investigate and respond to your concern promptly. If you remain dissatisfied after our response, you may escalate your complaint to the National Privacy Commission of the Philippines.